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Supplemental information: affinity diagrams from the discussion forum on successful and unsuccessful quality initiatives

Summary: As mentioned in the article, “Exploring Quality Initiatives’ Success and Failure,” participants involved in a discussion forum at ASQ’s 2012 World Conference on Quality and Improvement brainstormed ideas to answer a series of questions relating to improvement initiatives. The results of their discussions are summarized in this supplement, which will be used as the foundation for additional empirical research in the future.

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  • Topics: Best Practices
  • Keywords: Affinity diagram
  • Author: Kovach, Jamison V.; Mairani, Jerry
  • Journal: Journal for Quality and Participation