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Educator's World: Building Critical Mass by Creating Continuous Improvement Momentum

Summary: This article highlights the year-one experiences at the University of Idaho (UI) in introducing and establishing a continuous improvement (CI) program. Additionally, the article introduces critical mass (CM), a process that diminished resistance as support and success grew. After describing the CI methodology, two case studies demonstrate CM momentum (see online article, “Building Critical Mass Case Studies”). Finally, implications of CM as a CI technique are discussed.

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  • Topics: Continuous Improvement, Lean
  • Keywords: Continuous improvement, Leadership, Employees, Lean, Critical mass,
  • Author: Coleman, Mychal A.; Brooks, Tyrone; Ewart, Daniel
  • Journal: Journal for Quality and Participation