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Supplemental Material: Building Critical Mass Case Studies

Summary: Supplemental material for the article "Building Critical Mass by Creating Continuous Improvement Momentum" by Mychal A. Coleman, Tyrone Brooks, and Daniel Ewart. The University of Idaho (UI) shares two case studies that demonstrate how critical mass momentum—a process that diminishes resistance as support and success grow—played a key role in continuous improvement initiatives across the university.

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  • Topics: Continuous Improvement
  • Keywords: Continuous improvement, Case study,
  • Author: Coleman, Mychal A.; Brooks, Tyrone; Ewart, Daniel
  • Journal: Journal for Quality and Participation