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The World According to Flux

Summary: Organizational change and process improvement professionals know well the lessons of Deming, Juran, Feigenbaum, and other quality pioneers. Their work and thinking, born in the modern industrial age, apply statistical analysis to the dynamics of variation in business process outputs. The quality gurus believed that such processes could—and perhaps should—be viewed as inherently stable, predictable,and controllable. In this context, variation is the enemy, and consistent congruence between specification and output is the goal. The work of improving processes and outcomes always involves the thinking and interaction of people, however. Our common experience, both personally and in the workplace, tells us that the processes of human behavior are often complex and unpredictable. The constant dynamics and variations in our lives have become the subject of our inquiry. Our work offers an expanded understanding and new ways to achieve better decisions and results when things are disrupted, and we get FLUXed.

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  • Topics: Process Management, Problem Solving
  • Keywords: Process improvement, Organizational culture, Research, Group dynamics, Process dynamics, Change management, Change strategies, Decision making
  • Author: Easton, Denise; Waltuck, Bruce;
  • Journal: Journal for Quality and Participation