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Case Study: Corporate Social Responsibility through a Skill-Building Partnership

Summary: International standard ISO 26000 provides a basic framework for community involvement and corporate social responsibility. This article discusses an innovative and unique way in which a corporation and a local government collaborated to build skills and develop employees. The partnership was the result of two Kentucky based institutions with a shared vision for excellence: Humana Inc. and the Louisville mayor's Office of Performance Improvement (OPI). The authors describe the activities of the partnership through three phases: 1) designing the quality plan and building lean capabilities; 2) sustaining the city's quality program by training Six Sigma Green Belts; and 3) providing the training and certification for Louisville Metro Government staff to train government employees in Six Sigma.

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  • Topics: Six Sigma
  • Keywords: Case study, Ethics, Training design, Employee education & training, Quality plan, Six Sigma, Green belt (GB), Local government, Insurance industry, International Standards Organization (ISO)
  • Author: Mott, Daro; Pollock, Steven;
  • Journal: Journal for Quality and Participation