ASQ

Exclusive Content & Downloads from ASQ

The Influence of Senior Leaders in Successful Change

Summary: This article reports the findings for two surveys and provides a preliminary interpretation of those results. The author's intent was to identify specific behaviors of senior leaders that would differentiate successful and unsuccessful changes. Eight senior leader behaviors were considered in both surveys. The survey results indicate that the direct presence of senior leaders can influence the effectiveness of change initiatives. While results for the two surveys varied, one of the behaviors that was acknowledged as essential to change success in both surveys was the senior leader’s demonstrated trust in the team. This characteristic is evidenced by a willingness to give the team operational freedom without micro-management and to support the team's recommendations. The survey questions, response data, graphical displays of the responses, and p-values for the Pearson Chi-Square Test of Association are available online.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Leadership
  • Keywords: Research, Change management, Trust, Surveys, Leader, Leadership, Chi-square statistics, Organizational improvement initiatives, Team effectiveness
  • Author: Maurer, Rick;
  • Journal: Journal for Quality and Participation