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The Influence of Senior Leaders in Successful Change

Summary: This article reports the findings for two surveys and provides a preliminary interpretation of those results. The author's intent was to identify specific behaviors of senior leaders that would differentiate successful and unsuccessful changes. Eight senior leader behaviors were considered in both surveys. The survey results indicate that the direct presence of senior leaders can influence the effectiveness of change initiatives. While results for the two surveys varied, one of the behaviors that was acknowledged as essential to change success in both surveys was the senior leader’s demonstrated trust in the team. This characteristic is evidenced by a willingness to give the team operational freedom without micro-management and to support the team's recommendations. The survey questions, response data, graphical displays of the responses, and p-values for the Pearson Chi-Square Test of Association are available online.

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  • Topics: Leadership
  • Keywords: Research, Change management, Trust, Surveys, Leader, Leadership, Chi-square statistics, Organizational improvement initiatives, Team effectiveness
  • Author: Maurer, Rick;
  • Journal: Journal for Quality and Participation