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What’s So Hard About Engaging People in Improving Their Workplace?

Summary: People who are disengaged or not actively engaged are not contributing to continuous quality improvement. This article examines how leaders can better engage people in serving customers and colleagues and in improving their workplace. The author provides some recommendations based on the kaizen process and on the plan-do-check-act (PDCA) approach. The article recommends reviewing the process for making improvement easier so that everyone can engage in it. The engagement process itself must be simple and well thought out. In the beginning the emphasis should not be on results but rather on building a robust process for participation based on open communication and trust. Results will follow. Emphasizing short-term results creates incentives to look for only big wins, rewarding a lucky few while demotivating the majority.

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  • Topics: Continuous Improvement, Leadership
  • Keywords: Continuous quality improvement (CQI), Kaizen, Plan-Do-Check-Act (PDCA) cycle, Leader, Leadership, Employee involvement (EI), Quality and participation
  • Author: Miller, Jon;
  • Journal: Journal for Quality and Participation