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Case Study: When Things Go Wrong in Spite of Good Intentions

Summary: This article addresses the following areas of nursing management improvement efforts: 1) understanding the nature of the key managerial processes; 2) identifying probable obstacles that might be encountered during the implementation of care and treatment processes; ensuring successful management of projects and assignments; making follow-up and control processes work; developing managerial skills by acquiring systematic tools for coping with obstacles that occur. Obstacles that stand in the way of successful implementation of decisions and managerial working models that can help managers overcome those obstacles are presented along with a set of concrete, uncomplicated, and practical tools. The framework for the discussion is health care and nurses in leadership and managerial positions who work to minimize treatment and medication errors, promote the effectiveness of communications and instructions, and maximize the efficiency of follow-up and control processes. The article presents a case study in which nursing managers applied the described set of tools to managerial decisions, and helped them to accomplish increasingly successful and efficient teamwork.

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  • Topics: Career Development
  • Keywords: Case study, Nursing, Health care, Healthcare industry, Management skills, Teamwork
  • Author: Shetach, Ana;
  • Journal: Journal for Quality and Participation