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Conversations That Unleash Employee Talent

Summary: One important characteristic of high-performing organizations is excellent communication. This article examines five types of discussions with which managers need to become proficient, in order to achieve a high overall level of communication. These discussion types involve the following actions: 1) discuss what the employee needs to do; 2) discuss how employees are doing along the way to help them succeed; 3) discuss how the employee did; 4) discuss what the employee will get if he or she achieves the results; and 5) discuss and help employees continue to develop. Managers are well positioned for success if they develop competence in engaging employees in these five conversations. When done well, these conversations help unleash an employee’s potential. The article includes best practices and possible pitfalls.

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  • Topics: Human Resources
  • Keywords: Communication, Communications techniques, Employee relations, Performance excellence, Management skills
  • Author: Janson, Kim;
  • Journal: Journal for Quality and Participation