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Case Study: The Details of Designing and Maintaining a Daily Quality Compliance Management System

Summary: This article presents a follow up case study to an article featured in the July 2015 Journal for Quality and Participation regarding Mölnlycke Health Care. The follow up questions were asked by a panel of healthcare and quality management professionals, and answered by the author. The questions dig deeper into how Mölnlycke Health Care's Succeed program came to be and how it manages maintaining compliance and customer satisfaction, while also leveraging employee performance.

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  • Topics: Compliance
  • Keywords: Case study, Health care industry, Compliance, Regulations, Business performance
  • Author: Denis, Romain
  • Journal: Journal for Quality and Participation