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An Introduction to Organization Change

Summary: In an excerpt from his book "Making Change in Complex Organizations," Strodtbeck explores factors that complicate change and how change leaders can overcome them. These factors include organizational size and distribution, workers’ languages, and the variety of customers, suppliers and other components. Just as it is essential that leadership be committed to change, so is understanding the unique and complementary roles of leaders—the pioneers and the builders. Successful and lasting change requires long term commitment by those with personal and financial stakes in an organization. Discussion of how Six Sigma was deployed at Cummins, Inc. demonstrates a successful change effort, requiring willingness, time, and effective communication through a shared language describing modifications and innovation. Supplemental material available online.

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  • Topics: Social Responsibility, Change Management, Leadership, Six Sigma
  • Keywords: Organizational improvement initiatives, Organizational culture, Change, Change management, Leadership, Six Sigma, Case study
  • Author: Strodtbeck, George K.
  • Journal: Journal for Quality and Participation