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Impacts From the First and Second World Wars on Quality Management

Summary: Increased industrial production for the first and second world wars led to three major forces that influenced modern Quality Management. Massive increases in manufacturing demand stemming from the two World Wars shaped the development of three key factors. The first factor was the scientific analysis of the manufacturing process. The second factor was the adaptation of statistical analysis to inform manufacturing operations. Industrial Democracy, the third factor, was not a new idea but was refined with the manufacturing challenges in supporting the war effort. Industrial Democracy shifted the autocratic, finance-driven management approach to a process-driven, team-oriented approach.

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  • Topics: Quality Management
  • Keywords: Quality, Production, Manufacturing, Industrial engineering, Statistical methods, Employee education & training, Scientific management
  • Author: Dew, John Robert
  • Journal: Journal for Quality and Participation