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Surveying the Minefield

Summary: Knowledge management (KM) is an important tool for organizations to capture essential and necessary knowledge before it walks out the door. Knowledge that isn't freely shared in an organization can lead to bottlenecks in process flows, costly mistakes or even death. Learning to manage the knowledge present in any organization is tricky, however, and requires a good KM manager behind the wheel. KM initiatives are taken on by organizations for different reasons, such as regulations, perceived risks, improvement or innovation, but the benefit to all organizations is clear.

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  • Topics: Best Practices
  • Keywords: Knowledge management (KM), Employees, Manager, Stakeholders, Communication
  • Author: Eng, Patricia Lee; Corney, Paul J.
  • Journal: Journal for Quality and Participation