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The Challenge of Organizing Business as a System

Summary: The final article explores the view that there are really two distinct Gemba—one that reflects the working world of the little q quality management system while the other Gemba addresses the quality aspects of the Big Q work environment.

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  • Topics: Continuous Improvement
  • Keywords: Gemba Walk, Continuous improvement, Lean, Factory floor, Process improvement
  • Author: Watson, Gregory H.
  • Journal: Journal for Quality and Participation