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The Strategic Importance of Sustainable Quality: The Role of Human Endeavor Through Effective Design

Summary: As the definition of quality expands, the challenges faced by designers—with their inherent human capabilities and foibles—become more complex, requiring new strategic direction for the design process.

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  • Topics: Continuous Improvement
  • Keywords: Sustainable quality
  • Author: Watson, Gregory H.
  • Journal: Journal for Quality and Participation