Exclusive Content & Downloads from ASQ

The One Process Everyone Overlooks When Thinking of Quality: Why Customer Experience is Your Best Salesperson

Summary: Focusing on customer experience broadens an organization’s perspective of quality based on every aspect of the interactions—not just the performance of products and services.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Customer Satisfaction and Value
  • Keywords: Customer experience
  • Author: Hockenberry; Todd
  • Journal: Journal for Quality and Participation