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Using ISO 9004 to Drive Business Sustainability

Summary: This excerpt from the book, Business Sustainability: Going Beyond ISO 9004: 2018, discusses the importance of quality management systems and how disruptions affect their impact on business performance.

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  • Topics: ISO 9000
  • Keywords: Book excerpt, ISO 9004:2018, Quality management system
  • Author: Jarvis, Alka; Palmes, Paul C.
  • Journal: Journal for Quality and Participation