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Rethinking the Basics: Value-Stream Maps Versus Process Maps

Summary: When preparing a process map and planning to use it for a lean improvement project, it often is recommended to use a value-stream map. Value-stream maps illustrate a different perspective than process maps do; they represent the customer’s view of the process, rather than its actual flow.

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  • Topics: Best Practices
  • Keywords: Value-stream map, Process Map
  • Author: Keim, Elizabeth M.
  • Journal: Journal for Quality and Participation