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Measuring Maturity of Performance Improvement in a Public Health Program

Summary: Learn how the Tennessee Department of Health adopted the Baldrige framework including performance improvement and excellence tools, which facilitated workforce development by reinforcing key public health competencies and continuous improvement methodologies.

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  • Topics: Benchmarking
  • Keywords: Healthcare, Process improvement
  • Author: Roberts, Micky; Chinouth Hurt, Caroline; Rushing, Emily; Conner, Laura; Railling, Michael; Behringer, Bruce
  • Journal: Journal for Quality and Participation