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The Impact of Human Factors on a Hospital-Based Quality Management System

Summary: In this supplemental article from JQP's October 2016 issue, the phrase “human factors” defines the interaction between humans and their environment; it also outlines the impact of these factors as they relate to implementing the quality management system and its goals of exceptional quality, safety, and patient outcomes.

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  • Topics: Best Practices
  • Keywords: Healthcare, Quality management system
  • Author: Duffy, Grace L.; Peiffer, Susan; Story, Pierce
  • Journal: Journal for Quality and Participation