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Motorola's Second Generation

Summary:
In the 15 years since Motorola developed Six Sigma it has evolved from its beginnings as a measure of quality to an overall business improvement methodology. The next generation Six Sigma at Motorola is a high performance system that executes business strategy through four steps. It starts by aligning executives to the right objectives and targets that will have the most impact on the organization's bottom line. Next, customer-focused project teams are mobilized and using an action learning framework, build their capability and execute the project. This approach quickly bridges Black Belt and Green Belt candidates from learning to doing. The final step provides for governance, encouraging leaders to actively share best practices and knowledge so others within the organization can benefit. In the years to come, the new Six Sigma will be Motorola's tool of choice for driving bottom-line improvement across the organization through the recognition of the power of customer focus, process analysis, and fact-based decision making.

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  • Topics: Six Sigma, Quality Tools, Customer Satisfaction and Value, Change Management
  • Keywords: Six Sigma,Quality tools,Quality system,Customer focus,Certified Six Sigma Black Belt (CSSBB),Commitment,Cultural change,Case study
  • Author: Barney, Matt
  • Journal: Six Sigma Forum Magazine