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Change for the Better

Summary: The Mexican Ministry of Health and Assistance, seeking ways to control costs and improve its services to federal employees under its charge, implemented a lean Six Sigma project in a clinical lab in the city of Puebla. The project, which required little monetary investment, demonstrated that simple changes can result in significant savings, improved patient satisfaction, and higher employee morale.

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  • Topics: Six Sigma
  • Keywords: Mexico, Healthcare industry, Process improvement, Six Sigma, DMAIC, Lean manufacturing, Change strategies, Cultural change
  • Author: López Tlahuiz, María de los Angeles; Burguete, Esteban
  • Journal: Six Sigma Forum Magazine