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Guest Editorial: The Challenge to Long-Term Improvement

Summary: Prominent examples of quality failures in the news prompt this discussion of a key obstacle to proactive quality improvement - the difficulty of demonstrating the payoffs in monetary terms. Quantifying payoffs becomes more difficult when working toward longer-term improvements, as the costs of achieving quality are often accrued immediately, but the major benefits may be realized years later. The impact of improved quality is also often indirect and involves eliminating hidden costs or avoiding problems. The quality profession needs a framework for selling long-term improvement projects in monetary terms. Six Sigma offers a foundation, and cost of poor quality helps address the cost side of the equation.

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  • Topics: Six Sigma
  • Keywords: Six Sigma, Cost of quality, Business results,
  • Author: Hahn, Gerald J.; Doganaksoy, Necip
  • Journal: Six Sigma Forum Magazine