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Sustain Your Change

Summary: Several elements can help insure that changes made in a Six Sigma program are sustained. Up-front analyses such as flowcharts or value stream maps, the identification of the people affecting a process, and RACI charts create a basis for sustainable change. Structures like standard work, skill versatility matrices, training, metrics, leadership action matrices and daily leadership checklists sustain the process changes developed by a Six Sigma project.

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  • Topics: Six Sigma, Change Management
  • Keywords: Change management, Employee education & training, Flowcharts, Leadership, Metrics, Responsibility, Acceptability, Consult and Inform (RACI), Six Sigma, Sustainability, Human resources
  • Author: Lareau, Ernest
  • Journal: Six Sigma Forum Magazine