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Summary: Six Sigma practitioners at a number of organizations are studying the satisfaction of training participants using ordinal scale feedback scores. To properly measure the effectiveness of the training and improve it requires a systematic approach to the analysis of the numerous factors that make up the overall effectiveness score. The most commonly used model of training effectiveness was put forth by Donald L. Kirkpatrick, and consists of four levels: customer reaction to the training event, learning which changes attitudes and knowledge, transfer after six months of action on the training, and the final results caused by the training. The authors used an ordinal regression to measure the impact of trainers' skills and satisfaction ratings with the training parameters on overall training effectiveness. Optimizing these factors results in the conclusion that experienced instructors in informal settings that offer highly interactive case study discussions and fix module delivery at two hours per topic should result in almost two thirds of participants rating the Six Sigma training a four or five on a five-point ordinal scale.

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  • Topics: Six Sigma
  • Keywords: Employee education & training, Learning, Regression analysis, Six Sigma, Training effectiveness assessment
  • Author: Bhattacharjee, Amit; Simha, Ajay; Kumar, Archana V.; Gangadhara, Sreenivasa
  • Journal: Six Sigma Forum Magazine