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Staying Sharp

Summary: Quality professionals do not always use the lean Six Sigma tools they have at their disposal and this can lead to a loss of these skills over time. However, there are ample opportunities to use quality tools, both in and out of a manufacturing perspective. Some of the additional tools that can be used widely include control charts, failure mode and effect analysis (FMEA), the Kano model and hoshin kanri. Control charts are most often used to assess and monitor processes by plotting data points that fit into a normal distribution. FMEA is a tool that assesses all the ways a product or process can fail, and how those failures can happen. The Kano model is a theory that there are two perspectives in quality: the technical aspects of a product or process and how they follow standards and the customer-centered aspects of delivering a quality product or process. Hoshin kanri is a tool used in management and planning by taking goals or objectives and converting them into measurable action items. These tools can aid quality professionals and help keep their skills sharp.

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  • Topics: Quality Tools
  • Keywords: Lean Six Sigma, Improvement, Tools, Control charts, Failure Mode and Effect Analysis (FMEA), Quality management system (QMS)
  • Author: Coleman Sr., Lance B
  • Journal: Six Sigma Forum Magazine