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Evaluation of Software Product Functional Suitability: A Case Study

Summary: The fact that software has entered every sphere of people’s lives has sparked greater interest in quality assurance. In recent years, that interest has focused on the software product itself, which in turn has led to the emergence of international quality standards such as ISO/IEC 25000. This is a standard used for establishing the evaluation process and quality models for software products. It does not, however, provide specific metrics or thresholds that would enable the evaluation of the quality characteristics that have been determined. To address this issue, this article presents a quality environment made up of a quality model, an evaluation process, and a set of tools for evaluating one of the characteristics proposed by the ISO/IEC 25000 standard: functional suitability. In addition, the results of a case study are explained in detail. This study was carried out to evaluate the first software product that has achieved certification in functional suitability with a level 5 out of 5, where the practical application of the environment created was tested.

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  • Topics: Software Quality
  • Keywords: Software, Function, Quality assurance (QA), Standards and specifications, Vendor/product evaluation/certification, Modeling, Quality tools, Case study
  • Author: Rodríguez, Moisés; Oviedo, Jesús Ramón; Piattini, Mario
  • Journal: Software Quality Professional Magazine